Some devices have a physical mute option on the device itself, so check that your headphone boom is not in the mute position (usually upright or away from your mouth), or that your external microphone's physical mute button is not turned on.
Some devices have a physical mute option on the device itself, so check that your headphone boom is not in the mute position (usually upright or away from your mouth), or that your external microphone's physical mute button is not turned on.